3
Kaiser Permanente
Kaiser Permanente continues its dominance as a top diversity company with strong CEO commitment, remarkably diverse senior management, an inclusive workforce and a deep commitment to bettering the community it serves.
PROFILES 11–18
PROFILES 19–26
PROFILES 27–34
U.S. HEADQUARTERS
Oakland, Calif.
U.S. EMPLOYEES
171,904
LAST YEAR’S
DIVERSITYINC
TOP 50 RANKING
No. 1
NO.
3
The DiversityInc
Top 10 Companies
for Recruitment &
Retention
NO.
1
The DiversityInc
Top 10 Companies
for Blacks
NO.
1
The DiversityInc
Top 10 Companies
for Latinos
NO.
10
The DiversityInc
Top 10 Companies
for Asian Americans
NO.
6
The DiversityInc
Top 10 Companies
for Executive
Women
COMPANY FACTS
DIVERSITYINC LISTS
This remarkable company’s board of directors is almost half Black, Latino and Asian
and more than a third female. Its top level
of the CEO and direct reports is more than a
third Black, Latino and Asian and a quarter
female.
The significant racial/ethnic
and gender diversity that permeates this organization, as well as
its inclusion of LGBT people and
people with disabilities, manifests
itself in its external efforts.
At Kaiser, it starts with the
2012
National Diversity Council, which
serves as a diversity policy adviser
to the executive leadership. The
council has initiated such national
programs as the Member Demographic Data
Collection Initiative, the Health Disparities
Agenda, the Unconscious Bias Agenda, and
the LGBT Health Equity Initiative.
The organization’s National Diversity
department sponsors the Institute for
Culturally Competent Care, which helps
reduce cultural barriers through effective
cross-cultural communication. The institute
provides tools, skills-development training, consulting and education resources
for healthcare providers and clinicians. It
also designates Centers of Excellence in
Culturally Competent Care at facilities.
Kaiser has National Linguistic and
Cultural Programs to ensure meaningful
access to care and services for people with
limited English. At DiversityInc’s recent
first Innovation Fest!, Kaiser presenters
showcased its program to train and use staff
members as bilingual translators,
as well as its Diversity and Health
Video Series.
Kaiser Permanente uses its
resource groups extensively for
training, talent development and
community involvement. The
employees are very involved in the
annual Martin Luther King Day of
Service, in which Dr. King’s values
are honored as staff members
volunteer in the community. Activities
include serving meals to low-income people;
painting and refurbishing schools, youth
centers and daycare facilities; participating
in urban park-restoration projects; providing
dental care and healthcare to uninsured
and homeless patients; and working at food
banks. In 2011, 6,040 employees and 197
physicians volunteered at 97 sites across all
the company’s regions, serving more than
17,925 people.
Kaiser Permanente received
DiversityInc’s Top Company for Executive
Development special award in 2011.
PROFILES 35-42
LEADERSHIP
GEORGE C. HALVORSON
• CHAIRMAN AND CHIEF EXECUTIVE OFFICER
“Kaiser Permanente is wonderfully diverse. One of our greatest strengths is our
diversity. We have a diverse staff, a diverse membership, diverse leadership, a
diverse board of directors, and a highly diverse governance process. We are, as the
people of Kaiser Permanente, committed to all of our patients from all of our diverse
populations—and we are committed to being a diverse team that delivers great
care. We are smarter, we perform better, we are more creative, and we are
better connected with the world around us, because we are so diverse.”
“Diversity is in Kaiser Permanente’s DNA and is a strategic asset in
delivering affordable healthcare to our 9 million members who reflect the
diversity of America. Our role as leaders is to encourage all of our employees
to reach their full potential, and we do that by creating an environment of
inclusiveness that allows brilliant people to do brilliant things.”
