MAIN COMPE TITORS
Hilton Hotels Corp., Hyatt
Corp., Starwood Hotels &
NUMBER OF U.S. EMPLOYEES
OUTSIDE U. S.
Led by the forthright and deeply inclusive J. W. (Bill)
Marriott Jr., this hospitality company has increasingly
made visible its inclusive culture, unprecedented
commitment to culturally competent customer service,
and community support of women, Black, Latino, Asian
and American Indian franchisees and suppliers.
DIVERSI TYINC LISTS
NO. 9 The DiversityInc Top
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NO. 1 The DiversityInc Top
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Bill Marriott continues to be a remarkable leader, most recently
disagreeing with his Mormon church by opposing Proposition 8,
which banned same-sex marriages in California. He spoke of his
commitment to be inclusive of everyone at DiversityInc’s November
2009 event on leadership.
The company’s very diverse demographics in its workforce and,
increasingly, its management reflect its efforts to mirror its marketplace. Marriott has long-lasting and effective employee-resource
groups and excellent mandatory diversity training, which emphasizes
cultural competence for customer-facing workers. The company also has generational-communica-tions training.
Marriott has a long history of community building through its operations in urban areas, where
both suppliers and franchisees are often from the community. More than 14 percent of its Tier I (direct
contractor) suppliers are women- or minority-owned businesses.
An astounding 44 percent of its philanthropy is directed at multicultural charities, including
INROADS, the National Urban League, Minority Corporate Counsel Association, National Council of
La Raza, and Parents, Families, & Friends of Lesbians and Gays.
J. W. “BILL” MARRIOTT JR.
Chairman & CEO
“Marriott’s greatest strength lies in
the rich diversity of culture, talent and experiences of our associates worldwide. For over 80 years,
our service excellence has created
customer loyalty and preference
and fueled our growth around the
world. Our commitment to diversity
and inclusion creates competitive
advantage for Marriott and requires
sustained focus and engagement to
drive continued success in the global
Senior Vice President, External Affairs
& Global Diversity Officer
“Our success in the global marketplace will require that we leverage the unique skills and talents of
our associates to drive innovation
and strong business results. As we
prepare for significant global expansion, we recognize the importance
of enhancing our focus on cross-cultural competence throughout the
organization. Leading with a global
mindset will enable us to optimize
cultural differences and achieve
creative business solutions.”
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