out the differences,
understanding that there’s
power in including those
differences in soliciting
business solutions for
the organization.
LESSON 7
LESSON 6
LARSON: Our migration has
been into proactively seeking
difference and embracing it.
Originally, we envisioned it as
a good management practice, a
good employee practice, and an
engagement practice. Now we
are much more deliberate about
understanding the nuances in
our customers, the nuances in
our employee base, and really
seeking to embrace those and
learning new ways to tap them
and deploy them in the pursuit
of our business goals. Personally,
the transition over time has been
from that “nice, good thing to do”
into valuing that expansion into
my personal life and how much
richer and deeper relationships
get. I can almost mark the day on
the calendar when that shifted for
me and relationships started to be
dramatically different as a result of
integrating value for difference in
me and understanding who I am in
relation to the different elements.
LESSON 5
LESSON 4
LESSON 3
LESSON 2
VISCONTI: I think that’s a white-guy point because the
unaware white guy wants
to say “melting pot” and
“everything’s the same”
and “don’t we all want
the same thing?” Then when
you become aware, you realize, no,
we don’t, and wow, it’s better that
way. When you start developing
that mutual respect, it really does
enhance your ability when you’re
talking with people to get out a lot
more out of it, more texture and
the richness from it
From left: Steve Larson, Anise Wiley-Little, Eric Hinton
DAGIT: One of the most interesting things is in traveling around
the world and seeing that yes,
countries and cultures and languages are different everywhere
you go, but the human condition is
remarkably similar, and the things
that people do to each other are
remarkably similar. It’s along the
same dimensions. It’s fascinating to me that we can be so
mean to each other in so
many different languages
and cultures, and that we will
invoke religion or the rights of elitism in so many different ways.
YRIZARRY: The truth is that it’s a
journey not only for the business
but for each individual that constitutes the business. Whether we’re
talking about senior leaders or
about frontline managers, whether
we’re talking about management or
employees, people are in different
places and I had to learn to find
myself in their place, respectfully,
because oftentimes it’s our
