At National City,
Personnel Investment
Yields Career Success
National City is helping to build a strong
Columbus by attracting and retaining
top talent such as Debra Moore. A
senior vice president, Moore came
to Columbus as a freshman at Ohio
State University. She joined National City in 1983, working in loan
review, and earned her bachelor’s degree in business administration in 1985.
By taking advantage of company educational courses and training programs, Moore became
a commercial credit trainee, followed by compliance
and community-development positions. Her compliance responsibility at first included only Columbus,
but expanded eventually to all of Ohio. Then Moore
transferred to the retail banking call center.
“National City has provided opportunities for my
professional growth and development. I’ve never
had to look outside the company for my next career move,” says Moore. As National City invested
in Moore, she in turn invested in Columbus, by volunteering with the Girl Scouts, United Way and the
Columbus Chamber of Commerce. “It’s rewarding to
give back to others,” she says, adding that her community involvement gave her something more. “I’ve
worked with some strong women along the way,
within the organization and in the community. I wanted to emulate them, and they took an interest in me
and my career.”
In 1999, Moore accepted the opportunity and the
challenge of creating a support function for online
banking services. Since then, her responsibilities and
team have continued to grow. Not surprisingly, she
counts mentoring others as a significant part of her
job: “I encourage through feedback and coaching to
make every interaction memorable for the customer.
It is rewarding to watch members of my team grow,
and it serves the needs of the organization as well.”
The energetic girl who grew up in Italy and Colorado Springs has come a long way, and she isn’t about
to stop any time soon. Moore recently completed the
CBA Graduate School of Retail Banking Management
program. “Management is a key talent I have,” she says,
and she knows her skills and talents are transferable
within the organization. “Believing I can make a contribution within National City has offered me the chance
to explore new areas and help grow the business.”
bus is home to world-class
convention facilities—which
recently hosted The National Society of Black Engineers and First Midwest
GLBT Conference—as well
as a variety of festivals and
cultural celebrations. They
include the Chinese Moon
Festival, Japanese Children’s
downtown for food, music,
dancing and arts.”
The economic future
for Columbus is looking
positive. With its bicen-tennial-anniversary plans
well under way, the city
has pledged investments
totaling more than $250
million—to help economi-
COLUMBUS JAZZ ORCHES TRA
Columbus Jazz Orchestra
Day, Juneteenth Ohio
Festival as well as Great
Hallelujah Holiday Tour
of Churches.
“You can see the positive changes [created by the
city’s diverse population]
through our annual festivals,” says Mayor Coleman,
pointing to the Festival
Latino, which a decade ago
was relatively small. “This
year, it welcomed hundreds
of thousands of people to
cally empower its diverse
residents. Concurs Mayor
Coleman: “We are building
the kind of city that we all
can enjoy!” ❚
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