surveyed several of the companies
with the best scores on diversity
training in The 2007 DiversityInc
Top 50 Companies for Diversity®.
Here are their tips for the best
ways to make sure your customer-service people “get it” and use it
through diversity training.
The best companies in the
Top 50 for diversity training are
(in alphabetical order): AT&T, 1
The Coca-Cola Co. and Turner M ake Training
Colgate-Palmolive, Comerica, M andatory and Frequent
Cummins, Darden Restaurants, M GM MIRAGE, No. 39
General Mills, Health Care Service in the Top 50, makes
Corp., Johnson & Johnson, d iversity training an
Marriott International, Merck a bsolute priority for customer-
& Co., MGM MIRAGE, PepsiCo, s ervice representatives. The
Procter & Gamble, Sodexho, c ompany dedicates 1.5hours
o f new-hire orientation to the
Broadcasting System. c ompany”s diversity initiative,
